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From day one to rollout, our 7 Step Onboarding

Huddled's onboarding philosophy is a focus on success at all levels within your institution.

Contract Signed

IT Setup

Staff Admin Webinar

Unit and Course Leaders Webinar

Teaching Staff Webinar

Huddled Review and Approval

Student & Staff Support

Contract Signed

  • Confirm type of licensing and number of licences required

  • Confirm duration of access and service review timeline

  • Confirm key ROI outcomes i.e. the metrics/feedback that indicate that Huddled is of value to your institution

1

IT Setup

  • Connect Huddled to your LMS and university systems

  • Confirm LMS Integration settings

  • Isolated platform testing for functionality and performance

2

Staff Admin Webinar

  • Webinar with the staff managing the rollout of Huddled and it's analytics dashboard.

  • Confirm account and dashboard functionality.

  • Q&A Session.

3

Unit and Course Leaders Webinar

  • Webinar with the Unit Chairs and Course Directors to ensure the Huddled workspace is setup and activated for the course.

  • Confirm account and app functionality.

  • Q&A Session.

4

Teaching Staff Webinar

  • Overview of the platform's features and how to use them like Subgroups, posts, polls...etc.

  • Confirm account and app functionality.

  • Q&A Session.

5

Huddled Review and Approval

  • The Huddled Team will ensure that all systems and functionality are running correctly

  • After this, Huddled is rolled out!

6

Ongoing Student & Staff Support

  • Students and staff will be distributed support videos, that explain features and benefits.

  • Additionally, there will be explanations and guides in-app for continued support.

7

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